Cancellation & Returns
All products sold by kewalenergy.com are from reputed principals. All warranty/guarantee is directly provided by respective principals, whose contacts are supplied with the goods.
Any order placed with kewalenergy.com can be cancelled within 12 hours of placing the order. For order cancellation, please contact on the telephone 044-24252114 or email to firstname.lastname@example.org with your order number. Each cancellation will incur a 5% handling charge of total order value or Rs 300/- whichever is more. In case the item is already shipped before cancellation, then the total deductions will also include the shipping fees.
In case you (client) want to return any new & unused item, please contact our customer services for a return authorization. The product/packaging are to be returned to us in original with complete contents and no tampering. Once your return is accepted, we will issue a credit note for the amount of returned good; which can be adjusted to purchase a new product now or in future. All shipping costs for return of items and resending new item in lieu will have to be borne by you and paid upfront.
In case you want to return an item which is defective on arrival, please contact our customer services. Based on the product/your comfort, we will either arrange the principal’s maintenance people to visit your premises for rectification/replacement of the product. Or, the defective product can be shipped back to us, after due acknowledgment of our customer services team and we shall provide you with a new replacement product. All shipping costs in this case will be borne by us.
All returns have to be informed within 24 hours of receipt of goods; otherwise we will not be liable for return/exchange.